Account & Data Deletion
At TailorInch (com.xtrapp.tailorinch), we respect your privacy and provide transparent, complete control over your data. This page outlines how any registered tailor, shop owner, or user can request the permanent deletion of their account and associated data, both from inside the app and externally.
1. How to Request Account Deletion via the Mobile App
If you have access to the TailorInch mobile app, you can initiate account deletion directly from your settings:
- Open the TailorInch app on your device.
- Sign in to your master tailor / administrator account.
- Navigate to Settings from the bottom menu or navigation drawer.
- Scroll down to the Account & Security / Account Deletion card.
- Tap Request Account Deletion.
- Review the confirmation dialog explaining the 30-day grace period, then tap Confirm.
2. How to Request Account Deletion via Web or Email (Without Installing the App)
If you no longer have access to the TailorInch application, uninstalled it, or wish to request deletion without logging in, you can contact our privacy and support team directly:
- Email: contact@tailorinch.com
- Subject: Account and Data Deletion Request - TailorInch
- Required Information:
- Registered Phone Number (including country code, e.g. +92 / +91 / +971)
- Registered Shop or Organization Name
- Registered Email Address (if configured)
For your security, our support team may verify your identity via OTP verification or phone confirmation before scheduling deletion.
3. 30-Day Grace Period & Cancellation
To prevent accidental loss of crucial tailoring records and measurements, account deletions are scheduled with a 30-day grace period:
- During this 30-day window, your deletion request will be in a Pending Deletion status.
- You can cancel the deletion request at any time during these 30 days by opening the TailorInch app and tapping Cancel Deletion Request in Account Settings, or by contacting contact@tailorinch.com.
- Once the 30 days elapse, your account and all associated records are permanently erased and cannot be recovered.
4. What Data Will Be Deleted
Upon permanent deletion, the following categories of data associated with your account are purged from our active databases and servers:
- Account & Staff Data: Master user profile, employee and worker logins, contact numbers, and permissions.
- Workplace & Shop Entities: Registered shops, branches, and workshop/factory entities.
- Customer Records: Customer profiles, contact details, notes, and addresses.
- Measurement Books: Digital measurement profiles, garment parameter templates, and custom size configurations.
- Orders & Production Data: Order records, garment items, style choices, fabric photos/attachments, workflow steps, and worker task logs.
5. Data Retention Exceptions (Legal & Financial Compliance)
In accordance with applicable law and Google Play policy, certain non-operational records may be retained for specific compliance purposes:
- Financial & Tax Records: Invoices, payment receipts, wallet top-up transactions, and tax ledger records are retained for the statutory period required by local fiscal and financial regulations.
- Security & Fraud Prevention: Anonymized abuse-prevention logs and fraud-prevention flags may be retained as required to maintain platform security.
6. Contact & Support
If you have any questions regarding your data privacy, the deletion process, or need immediate assistance, please reach out to us:
TailorInch Support Team
Email: contact@tailorinch.com
Website: tailorinch.com